singapoker Privacy Policy

This page describes what we collect when you use singapoker and how we keep that data protected. We take your privacy seriously — your personal information is encrypted, stored securely, and used only for purposes we've disclosed to you. We do not sell your data to third parties, and we comply with data-protection standards across all jurisdictions where we operate.

When you register a singapoker account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our live-dealer tables and sportsbook, you provide us with information. We've set out below exactly what we collect, how we use it, and what rights you have over your data. If you have questions about our privacy practices, contact our team via live chat

Our services are available in supported jurisdictions only. We comply with local data-protection laws in every jurisdiction where we operate. Your data may be processed or stored outside your home country; we outline this below and explain our safeguards.

What We Collect When You Use singapoker

When you open a singapoker account, we collect your name, date of birth, email address, phone number, and government-issued ID number (from your passport, national ID, or driver's license). We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud. This verification is compulsory — we cannot provide account access without it.

When you deposit on singapoker, we record the payment method, amount, date, and time. We do not store your full credit-card number or e-wallet credentials — payment processing is handled by secure third-party payment gateways (see section below on third-party processors). For bank transfers via BCA, e-wallet, mobile banking, or local payment, we record your account holder name and the transaction reference; we do not store your PIN or online-banking password.

During gameplay, we log your bets, wins, losses, game history, and account balance. This data is used to calculate your winnings, resolve disputes, detect fraud, and provide you with account statements. We also record your IP address and device type to monitor for unauthorized access and unusual account activity.

How We Use Your Data on singapoker

We use the data we collect to deliver singapoker services to you. Specifically, we use your information to:

• Verify your identity and prevent account fraud
• Process your deposits and withdrawals
• Calculate your gaming winnings and losses
• Settle disputes and resolve complaints
• Comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations
• Monitor for irregular betting patterns that may indicate system abuse
• Send you account statements, promotions, and service updates
• Improve our platform based on how you use it

We do not use your data to make automated decisions about your account (e.g., automatically denying a withdrawal based solely on an algorithm). Any account restrictions or closures are reviewed by our team manually.

Third-Party Processors & Data Sharing

We use third-party processors to deliver singapoker services. Payment gateways (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, bank networks) process your deposits and withdrawals. These processors have their own privacy policies, and we encourage you to review them. We only share the minimum data necessary — your name, account number, and transaction amount — to complete your transaction.

Our servers may sit outside your jurisdiction (typically in Southeast Asia). Data stored on these servers is encrypted and access is restricted to singapoker staff who need it for their roles. We do not transfer your data to any country without data-protection laws unless we have your explicit consent or a legal requirement to do so.

We may disclose your data if required by law — for example, if a government authority or court orders us to provide information related to money laundering, fraud, or a crime. We will notify you of any such request unless we are legally prohibited from doing so.

Cookies & Tracking on singapoker

We use cookies on singapoker to keep you logged in, remember your preferences, and track how you use our platform. Essential cookies are required for security and basic functionality — you cannot disable these. Performance cookies help us understand which pages are popular and where players encounter problems; these cookies are optional and you can opt out via your browser settings.

We do not use cookies to track you across other websites. Our tracking is limited to singapoker itself.

Your Rights Regarding Your Data on singapoker

You have the right to access, correct, and delete your personal data. To request access, contact us via live chat with a proof of identity. We will provide you with a copy of your data within seven business days. To request correction or deletion, submit a written request and we will process it within the timeframe required by applicable law.

You have the right to withdraw consent for optional data processing (e.g., promotional emails). You can unsubscribe from marketing communications by clicking the link in any email we send or by updating your account preferences on singapoker.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

How Long We Keep Your Data

We retain your account data while your singapoker account is active. If you close your account, we retain your data for at least seven years to comply with anti-money-laundering regulations and to resolve potential disputes. After that period, we delete or anonymize your data unless we are required by law to keep it longer.

Game history and transaction logs are retained for at least three years to support account audits and dispute resolution.

How We Protect Your Data on singapoker

We protect your data using encryption (TLS for data in transit, AES for data at rest), secure access controls, and regular security audits. Our servers are hosted in protected data centres with physical security and backup power. We limit staff access to only those who need it for their roles, and we train our team on data protection.

We cannot guarantee absolute security — no system is non-specific info secure. However, we follow industry best practices and respond immediately to any suspected breach. If we discover unauthorized access to your data, we will notify you within 48 hours.

Contact Us About Privacy

If you have questions about how singapoker handles your data, contact our support team via live chat or email. We aim to respond to all privacy enquiries within seven business days. For emergencies or data-protection concerns, reach out via live chat — our team is available to help.

This privacy policy is effective as of today and may be updated from time to time. We will notify you of material changes via email or in-game notification. Your continued use of singapoker following any update constitutes your acceptance of the updated policy.

We are committed to protecting your privacy. singapoker operates transparently, and we believe you should know exactly what happens to your data. Thank you for trusting us with your information as you play our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slots. Your privacy matters to us.